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Yes, you can.
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc. shall be returned with the product without having been tampered with.
Shipping costs will not be refunded, unless there was a mistake in delivery caused by us. Please note that items that are on sale cannot be returned.
Please also note that all discounted products cannot be returned and/or refunded. Do you want to return your order? Please send a Whatsapp message to + 31 6 83775771 or an email to email@example.com. Add your order-number/order-ID to the email and we will respond as soon as possible with instructions!
We are very sorry to hear that your order has been canceled.
At busy periods, we have a great amount of visitors on our website. Because of that, it may happen that the last specific product, has been bought by multiple persons. That means that an item may appear on stock, but is purchased by another customer at the same time. Once again, we apologize for the inconvenience.
If you have a question about a cancellation, please contact us via a Whatsapp message + 31 6 83775771, or send us an email firstname.lastname@example.org.
We're sorry to hear that an item of your interest is out of stock. Occasionally, depending on the brand, items and sizes are restocked.
We’re sorry that the item that you purchased is damaged. You can contact us via Whatsapp + 31 6 83775771 or email email@example.com and we'll find a solution as soon as possible. Please note: do not sent damaged items back to us without contacting us first.
All items in our offer come with a care/washing label. We recommend you to always follow the instructions on this label. If you have additional questions or you want more advice, please get in touch with us via Whatsapp + 31 6 83775771 or email firstname.lastname@example.org.
When you accidentally filled in the wrong address, please contact us as soon as possible via Whatsapp + 31 6 83775771 or email email@example.com. We will try our best to fix this inconvenience for you. Please take note that your order might be delayed.
Since we have different stocks around the world, the delivery time depends on the location of the warehouse of the bought product. Some of our brands offer products made by hand. That's why occasionally products have a longer delivery time. Of course, this will be communicated in the description of a product.
Netherlands: 1-2 business days Europe Zone I: 2-4 business days
Europe Zone II: 2-5 business days Outside Europe: 3-6 business days
Netherlands: €4,95 Europe Zone I: €10,-
Europe Zone II: €15,- Outside Europe: €24,-
Europe Zone I Belgium, France, Germany, United Kingdom, Luxembourg, Sweden, Austria, Italy, Denmark
Europe Zone II Island, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Switzerland, Turkey, Ukraine
Yes, you need to have an account on The Next Cartel to order something. You're able to create an account in the checkout proces, or when you click on the account icon in the header of our website.
Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges, appart from the regular shipping costs that are visable in the checkout. Countries outside the European Union are shipped DDU and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by The Next Cartel.
You will always receive an invoice on your email address you provided us with. Also, you can find an invoice on your personal The Next Cartel account. Is your invoice lost or is it impossible to find? Please contact us via Whatsapp + 31 6 83775771 or email firstname.lastname@example.org.
Ideal, Paypal, Mastercard, Visa, American Express, Sofort, SEPA, and Apple Pay.
Yes you can. We would love to get to know you and possible, your team. Please send us a Whatsapp message or email email@example.com.
Please contact us if you have any other questions