FAQ

Can I return an order?

Yes, you can.

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc. shall be returned with the product without having been tampered with.
 

Shipping costs will not be refunded, unless there was a mistake in delivery caused by us. Please note that items that are on sale cannot be returned.
 

Please also note that all discounted products cannot be returned and/or refunded. Do you want to return your order? Please send a Whatsapp message to + 31 6 83775771 or an email to welcome@thenextcartel.com. Add your order-number/order-ID to the email and we will respond as soon as possible with instructions!

My Order has been canceled. What should I do?

We are very sorry to hear that your order has been canceled.
 

At busy periods, we have a great amount of visitors on our website. Because of that, it may happen that the last specific product, has been bought by multiple persons. That means that an item may appear on stock, but is purchased by another customer at the same time. Once again, we apologize for the inconvenience.
 

If you have a question about a cancellation, please contact us via a Whatsapp message + 31 6 83775771, or send us an email welcome@thenextcartel.com.

The product I am looking for is out of stock. Will it be restocked?

We're sorry to hear that an item of your interest is out of stock. Occasionally, depending on the brand, items and sizes are restocked.

The item that I've bought is damaged. What can I do?

We’re sorry that the item that you purchased is damaged. You can contact us via Whatsapp + 31 6 83775771 or email welcome@thenextcartel.com and we'll find a solution as soon as possible. Please note: do not sent damaged items back to us without contacting us first.

How do I take care of my items?

All items in our offer come with a care/washing label. We recommend you to always follow the instructions on this label. If you have additional questions or you want more advice, please get in touch with us via Whatsapp + 31 6 83775771 or email welcome@thenextcartel.com.

I made a mistake with my shipping address. What can I do?

When you accidentally filled in the wrong address, please contact us as soon as possible via Whatsapp + 31 6 83775771 or email welcome@thenextcartel.com. We will try our best to fix this inconvenience for you. Please take note that your order might be delayed.

What is the delivery time of my order?

Since we have different stocks around the world, the delivery time depends on the location of the warehouse of the bought product. Some of our brands offer products made by hand. That's why occasionally products have a longer delivery time. Of course, this will be communicated in the description of a product.
 

Delivery time:

Netherlands: 1-2 business days Europe Zone I: 2-4 business days

Europe Zone II: 2-5 business days Outside Europe: 3-6 business days
 

Shipping cost:

Netherlands: €4,95 Europe Zone I: €10,-

Europe Zone II: €15,- Outside Europe: €24,-

Europe Zone I Belgium, France, Germany, United Kingdom, Luxembourg, Sweden, Austria, Italy, Denmark

Europe Zone II Island, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Switzerland, Turkey, Ukraine

Do I need to have an account to order something online?

Yes, you need to have an account on The Next Cartel to order something. You're able to create an account in the checkout proces, or when you click on the account icon in the header of our website.

Will there be any additional costs to my order?

Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges, appart from the regular shipping costs that are visable in the checkout. Countries outside the European Union are shipped DDU and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by The Next Cartel.

Where can I find my invoices?

You will always receive an invoice on your email address you provided us with. Also, you can find an invoice on your personal The Next Cartel account. Is your invoice lost or is it impossible to find? Please contact us via Whatsapp + 31 6 83775771 or email welcome@thenextcartel.com.

What are the possible payment options?

Ideal, Paypal, Mastercard, Visa, American Express, Sofort, SEPA, and Apple Pay.

Can I join The Next Cartel as an artist or brand?

Yes you can. We would love to get to know you and possible, your team. Please send us a Whatsapp message or email welcome@thenextcartel.com.

Please contact us if you have any other questions